Dear Valued Customers,
Willow Street Designs by dei has made the difficult decision to add a 5% Ocean Freight Surcharge to invoices of unshipped domestic orders starting July 1st, 2021 until further notice. This amount does not nearly begin to cover our actual loss.
All Orders shipped by June 30th, 2021 will not receive the 5% surcharge. Please call your rep or reach out to us directly to discuss shipping your open order now for items of in stock product.
The surcharge will be based on product cost. Domestic freight will not be included in the surcharge calculation. We expect to lift the 5% surcharge as soon as we see relief with the Ocean Freight industry.
Thank you very much for your business. I am grateful for the opportunities you have given us to support your business.
Willow Street Designs by dei
Have any questions? Please reach out to us in whatever way is most convenient for you:
• Contact your local sales rep
• Contact our inside sales department with help shipping open orders at email@example.com
• Contact our Customer Service department at 1.800.430.5665 or email them at firstname.lastname@example.org